September 2005 — PRINT EDITION    
 
ERP customer survey Table of Contents
   
 

Rate your accounting/ERP software

Welcome to our second annual reader survey of accounting and ERP systems. This is your chance to provide some feedback on the system you have chosen – to rate the vendor, implementer and the system itself.

To encourage more people to respond, we have extended our deadline from November 30, 2005 to January 20, 2006. Plus, we are holding a draw for free entry  to the

2006 National IT Conference and Showcase for Accountants
June 12-13 at the Toronto Hilton Hotel.

Our draw will be held on Friday, January 20, 2006. The winner will be informed by email.

The results of the survey will be published in a subsequent issue of CAmagazine.  For the results of our 2004 survey, click here:

NB: We can accept only one completed survey per organization, and it must be filled out by an accountant (CA,CMA,CGA) working for a Canadian company. The information will be used only for compilation purposes, and will not be sold to vendors or other third parties.

 

1. Fill out the information below.
Name  
Designation  
Organization  
E-mail address  
Website  


2. Accounting/ERP system:
Name of system  
Year acquired  
Year last updated to newest version  
Approximate number of simultaneous users  
Approximate number of named users  
Costs:
Purchase - Approximate licence costs for all users  
Purchase - Approximate annual maintenance %  
Rent (ASP) - Approximate annual charge  

 

3. Please rate the functionality of your accounting/ERP system:
 
Excellent
Good
Fair
Poor
N/A
Financial
Distribution
Manufacturing

4. Please rate the generic attributes of your accounting/ERP system:
 
Excellent
Good
Fair
Poor
N/A
Ease of use
Flexibility
Stability
Security
Documentation
Reporting
Customizable
Value for money


5. Please rate the developer of the accounting/ERP system:

 
Excellent
Good
Fair
Poor
N/A
Overall
Product continues to improve
Documentation
Support
Upgrade reliability

 

6. Please rate the implementer of the accounting/ERP system:

 
Excellent
Good
Fair
Poor
N/A
Overall
On time
On budget
Support
Product knowledge
Ability to improve processes

 

7. How long do you think it took or will take to get a payback for your investment?
  < 1 year
  1 year
  2 years
  3 years
  4 years
  5 years
  > 5 years
    Unlikely ever to get payback


8. Please identify the extent to which the following benefits were achieved:
 
High
Medium
Low
Negative
N/A
Improved customer service
Increased accuracy
Increased revenue
Increased control
Better decision-making

 

9. For each of the following, please indicate what percentage of the total cost of implementation they represent, for the past five years. (Just enter the number; combined total should be 100%):
Licence fees  
Maintenance  
External consulting fees excluding customization  
Customization  
Upgrades to computer infrastructure  
Internal costs  

 

10. What accounting/ERP system investments are you planning over the next two years related to your accounting/ERP system? (Select all that apply.)
Replace existing system  
Upgrade to the next version  
Add customer relationship management (CRM)  
Add e-commerce  
Add business intelligence (BI)  
Add budgeting and/or forecasting  
Add consolidation  
Add HR  
Add supply chain management  
Add other functionality  

Thank you for taking the time to complete this survey!