Ask an expert

Q How can I keep my desktop running smoothly?

A Believe it or not, it’s the little things that cause the majority of desktop woes. Here are a few simple steps businesses and individuals can take to keep their computers (and budgets) in tip-top shape.

Old hardware. Studies have shown that the likelihood of physical problems with computer equipment goes up significantly after 24 to 36 months. Consider replacing computer systems every three years — one major repair bill could easily cost more than purchasing a new system.

Training. Most employees understand less than 20% of the software they use. The gain in productivity far outweighs any training costs.

Back up data. Most companies fail to keep 100% of their important data backed up 100% of the time. The consequences of lost data can put a company out of business on the spot.

Power protection. Surges and power drops can cause data loss and are always damaging to sensitive components, reducing their lifespan. Surge protection wears off over time, so replace the surge protectors for all computer equipment every two to three years.

Firewall and security. Update computers with the latest security patches from Microsoft or Apple and be sure firewalls are installed and maintained properly.

Spam, viruses and spyware. Eighty percent of all Computer Troubleshooters’ service calls worldwide are from people with problems directly linked to these issues. Good virus protection, spam filters and anti-spyware programs are a must if you want a trouble-free computer.

Chip Reaves is CEO of Computer Troubleshooters Global (www.comptroub.com), a computer service franchise with hundreds of locations worldwide