September 2004 — PRINT EDITION    
 
ERP customer survey Table of Contents
   
 

Rate your accounting/ERP software

Welcome to our first-ever reader survey of accounting and ERP systems. Every year, we publish a survey of the systems currently available on the market (click here for this year's survey). Now it's your chance to provide some feedback – to rate the vendor, system and implementer you have chosen.

Please send back the completed survey by November 12. We will publish the results in a subsequent issue of CAmagazine.

NB: We can accept only one completed survey per organization, and it must be filled out by a chartered accountant. The information will be used only for compilation purposes, and will not be sold to vendors or other third parties.

1. Fill out the information below.
Name  
Designation  
Organization  
E-mail address  
Website  


2. Accounting/ERP system:
Name of system  
Version  
Approximate number of users  
Approximate licence costs  

 

3. Please rate the functionality of your accounting/ERP system:
 
Excellent
Good
Fair
Poor
N/A
Financial
Distribution
Manufacturing

4. Please rate the generic attributes of your accounting/ERP system:
 
Excellent
Good
Fair
Poor
N/A
Ease of use
Flexibility
Stability
Security
Documentation
Reporting
Customizable
Value for money


5. Please rate the developer of the accounting/ERP system:

 
Excellent
Good
Fair
Poor
N/A
Overall
Product continues to improve
Documentation
Support
Upgrade reliability

 

6. Please rate the implementer of the accounting/ERP system:

 
Excellent
Good
Fair
Poor
N/A
Overall
On time
On budget
Support
Product knowledge
Ability to improve processes

 

7. How long do you think it took or will take to get a payback for your investment?
  < 1 year
  1 year
  2 years
  3 years
  4 years
  5 years
  > 5 years
    Unlikely ever to get payback


8. Please identify the extent to which the following benefits were achieved:
 
High
Medium
Low
Negative
N/A
Improved customer service
Increased accuracy
Increased revenue
Increased control
Better decision-making

 

9. For each of the following, please indicate what percentage of the total cost of implementation they represent, for the past five years. (Just enter the number; combined total should be 100%):
Licence fees  
Maintenance  
External consulting fees  
Upgrades to computer infrastructure  
Internal costs  

 

10. What accounting/ERP system investments are you planning over the next two years related to your accounting/ERP system? (Select all that apply.)
Replace existing system  
Upgrade to the next version  
Add customer relationship management (CRM)  
Add e-commerce  
Add business intelligence (BI)  
Add budgeting and/or forecasting  
Add other functionality  

Thank you for taking the time to complete this survey!